Privacy Policy

This Privacy Policy ("Policy") describes how 1wan ("Platform", "we", "us", "our"), the online entertainment and information platform accessible at https://1wan.cam, collects, processes, stores and protects the personal data of its registered users ("Users", "you", "your") and visitors to the Platform.

This Policy forms part of the overall agreement between you and 1wan, alongside our Terms & Conditions. By creating an Account, using the Platform or visiting the website, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, you should not register or continue to use the Platform.

We are committed to handling your personal data with transparency, proportionality and appropriate security measures. We do not collect personal data that we do not need, and we do not retain it for longer than necessary.

For the purposes of this Policy, the following terms have the meanings set out below:

We collect Personal Data across several categories, depending on how you interact with the Platform:

3.1 Registration & Account Data

When you create an Account on 1wan, we collect the information you provide during the registration process. This typically includes your full legal name, date of birth, email address, username, password (stored in hashed form — we never store plain-text passwords), and the country of residence you declare.

3.2 Identity Verification (KYC) Data

As part of our KYC process — which is required to process withdrawals and to comply with anti-money-laundering obligations — we may collect copies of government-issued identity documents such as a Pakistani CNIC or passport, proof-of-address documents, and liveness or selfie images. This data is handled with particular care and retained only as long as required by applicable regulatory obligations.

3.3 Financial & Transaction Data

We collect records of deposits, withdrawals, bets placed, games played, stakes, winnings and the payment references associated with transactions. We do not store full card numbers — where card payments are processed, this is handled by a PCI-DSS-compliant payment processor. We record references to payment methods used (for example, a wallet identifier associated with Easypaisa, JazzCash or Raast — referenced here as familiar Pakistani payment infrastructure, not as endorsing parties).

3.4 Technical & Device Data

When you access the Platform, we automatically collect certain technical data, including your IP address, browser type, operating system, device identifiers, screen resolution, session timestamps and pages visited. This data is used for security monitoring, fraud prevention and platform optimisation.

3.5 Communications Data

If you contact our support team, we retain records of those communications — including email exchanges, live-chat transcripts and any documentation you share with support — for quality assurance, dispute resolution and legal compliance purposes.

3.6 Responsible Gambling Data

If you set deposit limits, loss limits, session timers or request self-exclusion, we record these preferences and any self-assessment information you voluntarily provide. This data is used solely to administer your responsible-gambling settings and is not used for marketing purposes.

We collect Personal Data through the following channels:

• Directly from you — when you register, complete KYC, make a deposit, place a bet, contact support or update your Account settings.
• Automatically — through cookies, server logs and similar tracking technologies when you access or interact with the Platform.
• From third-party service providers — such as identity-verification services, payment processors and fraud-detection services, which may share data about you with us in the course of delivering their services on our behalf.
• From publicly available sources — in limited circumstances where fraud investigation or AML compliance requires it.

We process your Personal Data on one or more of the following legal bases:

Where we rely on consent as our legal basis, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We use the Personal Data we collect for the following purposes:

1. To create, manage and maintain your Account and provide the Services you have registered to use.
2. To verify your identity and age in accordance with our KYC obligations.
3. To process deposits, withdrawals and bets, and to maintain accurate financial records of these transactions.
4. To detect, investigate and prevent fraud, money laundering, account abuse and other unlawful activity.
5. To administer bonuses, promotions and loyalty programme benefits you have opted into.
6. To administer responsible-gambling settings you have applied to your Account.
7. To communicate with you regarding your Account, transactions, security alerts and important policy updates.
8. To send you marketing communications where you have opted in to receive them.
9. To monitor and improve the performance, security and usability of the Platform.
10. To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.

We do not sell your Personal Data. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: To process your deposits and withdrawals. This includes references to payment infrastructure familiar to Pakistani users, such as digital wallet providers and bank transfer services. These processors operate under their own privacy policies and data-security obligations.
• Identity-verification and KYC service providers: To verify your identity, age and, where required, source of funds in compliance with AML obligations.
• Fraud-detection and security services: To detect and prevent fraudulent activity, account sharing and other prohibited conduct.
• Analytics and platform-optimisation services: To understand how the Platform is used and to improve its performance. Where analytics services are used, we apply data-minimisation settings and avoid sharing data that could directly identify you.
• Legal and regulatory authorities: Where required by applicable law, court order or a lawful request from a competent authority. We will notify you of such requests to the extent permitted by law.
• Business transfers: In the event of a merger, acquisition or sale of all or part of our business, your data may be transferred as part of that transaction. You will be notified of any such transfer and of any change in this Policy that may result from it.

We retain your Personal Data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting obligations. The following general retention principles apply:

• Account data: Retained for the duration of your Account and for a period following Account closure as required by applicable legal and regulatory obligations (typically five or more years for AML-related data).
• Transaction records: Retained for the period required by applicable financial-record-keeping obligations.
• KYC documents: Retained for the period required under applicable AML regulations following the end of the business relationship.
• Support communications: Retained for a reasonable period for quality assurance and dispute resolution, and then deleted or anonymised.
• Marketing preferences: Retained until you withdraw your consent or we determine the data is no longer needed for communication purposes.

Where data is no longer required for any legitimate purpose, we securely delete or anonymise it so that it can no longer be attributed to an identifiable individual.

Depending on your location and the applicable legal framework, you may have the following rights in relation to your Personal Data. To exercise any of these rights, contact us at the support email address shown in Section 16.

The 1wan Platform uses cookies and similar tracking technologies to provide a functional experience and to understand how the Platform is used. We distinguish between the following categories of cookies:

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the Platform's functionality. Clearing cookies will log you out of your session.

Your Personal Data may be transferred to and processed in countries outside of Pakistan. This may occur when our servers, service providers or processing partners are located in other jurisdictions.

Where such transfers occur, we take steps to ensure that appropriate safeguards are in place, including contractual clauses that bind the receiving party to data-protection standards consistent with this Policy. By using the 1wan Platform, you acknowledge that such transfers may occur.

The 1wan Platform is strictly for adults aged 18 and over, or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect Personal Data from individuals under the applicable minimum age.

If we become aware that we have inadvertently collected Personal Data from an underage individual, we will delete that data promptly and close the associated Account. If you believe that we have collected data from a minor, please contact us at the support address in Section 16 immediately.

We implement a range of technical and organisational measures to protect your Personal Data from unauthorised access, disclosure, alteration or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption at rest for sensitive data fields including identity document storage.
• Password hashing using industry-standard one-way hashing algorithms — your plain-text password is never stored.
• Two-factor authentication options for Account access.
• Role-based access controls restricting internal access to Personal Data on a need-to-know basis.
• Regular security reviews and vulnerability assessments of Platform infrastructure.
• Access-log auditing to detect and investigate unusual internal access patterns.

Despite these measures, no security system is entirely impenetrable. In the event of a data breach that poses a risk to your rights and interests, we will notify affected Users in accordance with applicable legal obligations.

The Platform does not include outbound links to third-party websites as part of its standard navigation. However, if third-party content is displayed on the Platform (for example, within game frames provided by content studios), those services are governed by their own privacy policies. 1wan is not responsible for the data practices of third-party content providers whose products are made available through the Platform.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or Platform functionality. Where a material change is made, we will provide notice via email to your registered address or via a prominent notice on the Platform at least 14 days before the change takes effect.

The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the Platform after a change takes effect constitutes your acceptance of the revised Policy. If you do not agree with a material change, you may close your Account and request deletion of your data as set out in Section 9.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact our Data Support team: