Frequently Asked
Questions

To register on 1wan you must be at least 18 years of age — or the higher minimum required by the operator's licensing jurisdiction — and must not be accessing the platform from a jurisdiction where online gambling is prohibited. You must provide accurate personal information at registration, including your full legal name, date of birth and a valid email address. One account per person is strictly enforced. Multiple accounts created by the same individual will be closed and associated winnings voided.

KYC (Know Your Customer) verification is required before you can process your first withdrawal. Log in to your 1wan account, go to Account Settings, and follow the KYC verification steps. You will typically need to upload a clear copy of a valid government-issued photo ID — a Pakistani CNIC or current passport works well — along with a proof-of-address document if requested. A liveness check or selfie may also be required to confirm you match your submitted ID.

Always use the secure in-account verification portal for document uploads. Never send sensitive identity documents via email, SMS or third-party messaging apps. 1wan will never ask you to submit documents through unsecured channels.

On the 1wan login screen, click "Forgot Password?" and enter your registered email address. A password reset link will be sent to that address — check your spam folder if it does not arrive within a few minutes. The reset link is time-limited, so use it promptly. Once you have set a new password, we recommend choosing something unique to 1wan — do not reuse passwords from other accounts. If you suspect your account has been accessed without your permission, contact [email protected] immediately.

Minor details such as your contact phone number or communication preferences can usually be updated directly in your Account Settings. Changes to core identity information — such as your legal name or date of birth — require contacting support and may require additional KYC documentation to confirm the update is legitimate. This policy exists to protect your account from unauthorised changes. If you need to update your registered email address, contact support at [email protected] with your username and the reason for the change.

To permanently close your 1wan account, contact support at [email protected] from your registered email address and state clearly that you wish to close the account. Before closure is finalised, any Real Money balance will be returned to your last verified payment method, subject to completed KYC and no outstanding withdrawal restrictions. Please note that if you are closing your account because of concerns about your gambling behaviour, self-exclusion may be a more immediately effective step — it blocks access right away while your closure request is processed.

1wan supports PKR-denominated accounts. Payment method availability depends on the operator's banking arrangements at any given time and may include bank transfer and digital wallet options. Familiar payment infrastructure names for Pakistani users include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — these are referenced as context for the types of methods that may be available, not as confirmed partners or endorsers. Always check the current payment options displayed in your account at the time of deposit.

Minimum and maximum deposit amounts vary depending on the payment method you select. These limits are always displayed clearly at the point of transaction before you confirm a deposit — so you will always know the range before committing. If you have set a voluntary deposit limit on your account as a responsible gambling measure, your personal limit takes precedence over the technical maximum for your chosen method. Contact support if you have questions about a specific payment method's limits.

Withdrawal processing times depend on the payment method selected, whether your KYC verification is complete and whether any additional review is required. 1wan does not guarantee specific processing speeds and does not make "instant withdrawal" representations. As a general principle, digital wallet methods tend to process faster than direct bank transfers, which may take additional business days depending on the receiving bank's own clearing schedule. Completing KYC fully before requesting a withdrawal removes the most common source of delay.

The most common reasons a withdrawal is delayed or held are: incomplete KYC verification (documents not yet submitted or still under review), active bonus funds with an unmet wagering requirement, a mismatch between the withdrawal method and the deposit method used, or a security review triggered by account activity patterns. Log in to your account and check for any outstanding notifications or document requests. If the reason is not clear, email [email protected] with your username and the withdrawal reference number — the team will investigate promptly.

No. 1wan does not accept third-party deposits. All funds deposited to your account must originate from a payment account that is held in your own name. This is a firm policy to prevent fraud and money laundering, and is consistent with standard industry practice. If a deposit is identified as coming from a third-party account, it will be returned and the associated account may be suspended pending review. If you need assistance with payment options available in your name, contact support.

1wan covers a broad range of sports markets. Cricket is particularly well-covered — including PSL matches, T20 internationals featuring Pakistan, and major ICC tournaments. Football, tennis, basketball, kabaddi, UFC and other combat sports are also available, alongside live in-play betting markets on ongoing events. Market depth varies by event tier — major international events typically have more betting options than domestic lower-league matches. 1wan is not affiliated with or endorsed by the PCB, PSL, ICC or any sports federation.

In-play betting lets you place bets on events that are already in progress — including cricket matches ball by ball or over by over. Odds update in real time based on match developments. Bet acceptance is not guaranteed during in-play markets; there is an inherent delay between placing a bet and its acceptance as odds are recalculated. A slow internet connection increases the risk of a bet being placed at odds that have already changed. Use a stable connection when live betting, and make sure you understand that odds at acceptance may differ slightly from when you first clicked.

1wan offers a range of online casino products including slots from multiple software studios, classic table games (roulette, blackjack, baccarat), and a live casino section where real human dealers run tables streamed in real time. The live casino is a popular choice for players who want a more authentic experience without leaving home. Game availability varies and titles are sourced from licensed third-party game studios — 1wan does not develop or own the games. Check the Casino or Live Casino tab in your account for the current full game library.

RTP stands for Return to Player — it is the theoretical percentage of all money staked on a game that is returned to players over a very large number of game rounds. For example, a 96% RTP slot pays back Rs 96 for every Rs 100 wagered on average across millions of spins. Your individual session can vary wildly from this figure because of variance. Games on 1wan are sourced from regulated third-party studios whose titles are certified for fairness by independent testing labs. No casino game is ever a guaranteed way to profit — the house edge is always present.

Cash-out allows you to settle an open bet before the event it covers has finished — locking in a partial return if the bet is going your way, or cutting your losses if things have turned against you. Whether cash-out is available on a specific bet depends on the market type, the event and current conditions at the time. Not all markets or events support the feature. When cash-out is available, the offered amount is displayed in your open bets section. Cash-out values fluctuate in real time and are not guaranteed until you confirm the settlement.

1wan periodically offers welcome bonuses for new account holders — which may include a deposit match, free bets or free spins depending on the current promotion. Any figures mentioned on the platform (such as illustrative amounts in PKR) are subject to the specific terms of the active offer at the time you register. Bonus amounts, percentages and qualifying criteria change over time. Always read the full terms of the specific welcome offer available when you sign up — these are published on the promotions page at the time of registration.

A wagering requirement means you must stake the bonus amount a certain number of times before it converts to withdrawable real money. For example: a PKR 1,000 bonus with a 20x wagering requirement requires you to place bets totalling PKR 20,000 before the bonus becomes withdrawable. Not all games contribute equally — slots often contribute 100%, while table games and live casino may contribute less or zero. Always check the game contribution table in the specific bonus terms. Wagering deadlines also apply; unused bonus funds expire after the stated period.

Creating multiple accounts to claim bonuses repeatedly is classified as bonus abuse and is strictly prohibited under 1wan's Terms & Conditions. If duplicate accounts are detected — whether through shared devices, shared IP addresses, matching identity information or any other indicator — all associated accounts will be permanently closed. Any bonus funds credited to those accounts will be voided and any winnings generated from bonus play will be forfeited. In serious cases, this may also be reported to relevant authorities.

All bonuses on 1wan carry an expiry date, which is stated in the specific terms of each offer at the time it is claimed. If you do not complete the wagering requirement before the expiry date, the remaining bonus balance and any winnings generated from it are removed from your account automatically. Real Money funds in your account that were not part of the bonus are unaffected by a bonus expiry. If you realise you are unlikely to complete a wagering requirement in time, contact support — they can clarify your position but cannot extend expiry dates outside of exceptional circumstances.

Yes — 1wan runs promotions for existing players in addition to the welcome offer. These may include reload bonuses on deposits, free bet offers tied to major cricket tournaments or PSL fixtures, cashback promotions and other seasonal offers. Promotion availability and terms vary over time. To see currently active offers, log in to your account and check the Promotions section. If you have opted into marketing communications, you will also receive email notifications about relevant offers. Remember to always read the terms of each promotion before opting in.

Log in to your 1wan account, navigate to Account Settings and open the Responsible Gambling section. You will find options to set daily, weekly or monthly deposit limits and loss limits. Reductions to existing limits take effect immediately. If you want to raise a limit, a mandatory waiting period applies — typically between 24 and 72 hours — giving you time to reconsider before the increase goes live. This cooling-off mechanism is a deliberate safety feature. If you need help finding these settings, the support team at [email protected] can guide you through the process.

You can request self-exclusion through the Responsible Gambling section of your Account Settings, or by emailing [email protected] with "Self-Exclusion Request" in the subject line. Choose a period of six months, one year, two years, five years or permanent. Self-exclusion takes effect immediately upon processing. During the exclusion period, you cannot log in, deposit or place bets — and marketing communications should stop within 24 hours. Your account balance is preserved and returned to you at the end of the exclusion period via your verified payment method.

Act immediately. First, try to log in and change your password through the Account Settings — use a strong, unique password. If you cannot access your account, use the "Forgot Password?" link on the login page. Once you have secured access, contact [email protected] as quickly as possible and explain that you suspect unauthorised access. Include your registered username and any unusual activity you have noticed. Our security team will review account logs and can lock the account temporarily while the investigation proceeds. 1wan will never ask for your password by email or chat — any message requesting it is fraudulent.

1wan uses SSL/TLS encryption for all data transmitted between your device and the platform. Sensitive data fields — including identity documents and financial information — are encrypted at rest. Passwords are stored using one-way hashing, meaning plain-text passwords are never stored anywhere. Access to personal data within the 1wan team is restricted on a need-to-know basis with access-log auditing. Full details of how your data is collected, used, stored and your rights over it are explained in our Privacy Policy.

Start with 1wan's own responsible gambling tools — deposit limits, loss limits, session timers, cooling-off periods and self-exclusion are all available in your account settings. If you need to talk to someone, international support organisations such as GamCare (gamcare.org.uk), BeGambleAware (begambleaware.org) and Gamblers Anonymous (gamblersanonymous.org) provide information, helplines and peer support — these are text references only, not partnerships. For mental health support in Pakistan, Umang Pakistan offers a helpline. Full details are on our Responsible Gambling page.